How to correctly Install your StarTime/StarSat by yourself

startimes/STARSAT full installation guide

Technical Update TU004

Installations Support Team

SD Box DSD427

Problem Technical error after Migration:

• Clients are unable to view all channels they subscribed to.

• Some client can view certain channels however the rest shows technical error.

• Some clients can view the promo channel however cannot view any of the subscribed

channels.

Solution Clients are advised to manually change transponder parameter, failing which, Clients are

then to call the Contact Centre for further assistance. 086 086 STAR (7827)

Please perform a [Factory reset] by simultaneously pressing the [Menu] and [Right arrow key], you will then be

prompted to restart the box, do so by removing the power cable for a few seconds the re-inserting it.

The box will start up and go through first time installation setup, press [Ok]

For [LNB Setup] do not make any changes unless the LNB being used is different to that specified, in which case on

the LNB screen you will change from default [10600] to [10700]

Once done press [Ok]

Choose a transponder to configure by scrolling down to [SES5 DVB-S2]

then press the [Yellow button] to edit the transponder settings

Enter frequency [11976] or [11938]

Scroll down to polirisation and change to [Vertical] by pressing the right

errow key

Scroll down to symbol rate

Enter symbol rate [27500]

Press [Ok] for next screen

Press [Ok] _ [Ok]

NB: If the above procedure does not work, there may be a possibility that a [10700] LNB was used, change LNB

setup to [10700] and follow the rest of the procedure

Current tranponders being used:

11938.46 V

11976.82 V

12341.24 H

12379.60 H

11785.02 V

NB: The above procedure will work for stand alone sytems and not for communal setup

Enjoy Your Day!!!